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PRIVACY POLICY COLLECTION STATEMENT

Village Green Films (ABN 38 691 123 019) collects personal information about you from this website, any of our related websites, social media pages, intranet or mobile applications (each a “Website”) and as provided by you by any other means, including either physically or electronically. Any personal information you provide to us is collected, held and used by us for the purposes of managing and responding to your enquiry or feedback about our products and services; processing and considering employment applications and conducting reference checks; managing our relationship with you; and to provide you with certain content, products and services and, unless you opt-out or unsubscribe, contact you in the future with marketing materials via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) or any other form of electronic, emerging, digital or conventional communications channel whether existing now or in the future.

Our Website may also collect and use passively collected anonymous information or personal information from various third party sources and we may combine this anonymous information or personal information with other personal information collected from you, to provide better service to Website users, customise a Website based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve Websites for your use. For the purposes described above, your information may be shared with our group companies (and their directors, servants and agents), service providers and other trusted third parties, either in Australia or overseas including Indonesia and New Zealand. Failure to provide personal information may result in us being unable to provide you with certain content, products or services or to respond to or resolve your enquiry. Our Privacy Policy below contains information about how you can access and correct your personal information, how you can lodge a complaint regarding the handling of your personal information and how any complaint will be handled. You may contact our privacy officer with any queries via email: enquiries@villagegreenfilms.com.au or mail: Village Green Films 11 Kinsale Street, Reservoir 3073 Victoria or Telephone: 0403 185180 (9.00am to 5.00pm, Monday to Friday)

PRIVACY POLICY

Village Green Films (ABN 38 691 123 019) (collectively referred to as “Village Green Films”, “we”, “us” or “our”) is committed to providing you with the best possible customer service experience. Village Green Films is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals

This Privacy Policy sets out Village Green Films’s approach to handling personal information and includes information on how we collect, use, disclose and keep secure your personal information, whether provided to us via this website, any of our related websites, social media pages, intranet or mobile applications (each a “Website”), or any other means through which you provide personal information to us, including either physically or electronically.

We may, from time to time, review and update this Privacy Policy so please check this website periodically to stay informed of any updates. All personal information collected and held by us will be governed by the most recently updated Privacy Policy.

Anonymity and pseudonymity

Where practicable, we will allow you to deal with us on an anonymous or pseudonymous basis. If this is practicable, we only seek information in this way. However, where it is not practicable for the purposes for which information is collected, we will seek the information identified in this privacy policy. It will not be practicable to deal with you on an anonymous or pseudonymous basis when we wish to send you direct marketing materials or need to provide you with goods or services requested by you.

Collection of personal information by Village Green Films

There are many aspects of the site which can be viewed without providing personal information. Village Green Films may collect and store personally identifiable information about you if you voluntarily submit such information to Village Green Films.

We will only collect personal information from you that we reasonably require for one or more of our business functions or activities, and will do so by lawful and fair means.

The kinds of personal information we may collect from you will depend on what type of interaction you have with us.  However, it may include, among other things:

Personal information you provide directly to us, including when you contact us to enquire about our services or product offerings; subscribe to our mailing list, use a Website or interact or follow our social media pages like Facebook, Twitter, Linkedin and Instagram.  This information may include, for example, your name, email address and telephone number;

If you are applying for a position with Village Green Films, we will collect information as outlined in the section below entitled “Employment Applications”;

In some circumstances, we may collect personal information from third parties such as recruitment agencies, social media platforms and other data providers or organisations that share the data in circumstance where it is lawful and/or you have given permission for them to do so. Where we do, we will ensure that we act in accordance with relevant Australian laws.

Non-Personally Identifiable Information Collected by Village Green Films

Village Green Films may also automatically collect (through cookies, described below, and other methods) and store aggregate or anonymous information about user contact with and use of the Website.  Examples of this type of information include demographic information, the type of internet browser you are using, the type of computer operating system application software and peripherals you are using, the domain name of the web site from which you linked to our Website and your browsing habits on and usage of the Website.  Non-personally identifiable information may also include personally identifiable information that has been aggregated so that no one individual is specifically identifiable (such as, how many users in a particular city access a Website).

Where your personal information is stored

Where we store your personal information depends on what interaction you have had with us. However, some areas may include:

  • Databases for processing customer enquiries or feedback; or
  • Email or SMS databases for marketing communications about our products and services.

How your personal information is stored

Village Green Films takes reasonable steps to protect your personal information from loss or unauthorised access and to keep this information accurate, up to date, complete and relevant. The information is stored on secure servers that are protected in controlled facilities. This service may be performed on our behalf and data may be hosted by our selected data storage providers. In some cases these facilities may be overseas, including in Indonesia. Village Green Films cannot ensure the security of any information transmitted to or from a Website or the security of information contained on a Website. Accordingly, although we strive to protect such information, we do not warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.

If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is practicable and may notify the Office of the Australian Information Commissioner about that actual or possible breach.

We only keep your personal information for as long as it is required for the purpose for which it was collected, for example to administer a promotion or consider your employment application, or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it.  These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

How your personal information will be used

We collect your personal information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:

  • administering and responding to your enquiry or feedback about our products and/or services;
  • administering and conducting traineeships;
  • facilitating our internal business operations, including fulfilment of any legal and regulatory requirements;
  • improving the operation or navigation of our websites;
  • maintaining and improving the functionality of a Website to provide better service to Website visitors and users, including the compilation and analysis of statistics and trends, the provision of information to you relating to the content available on that Website and any e-commerce transactions conducted via that Website;
  • processing and considering your employment application and conducting reference checks (refer to Employment Application section below);
  • providing direct marketing materials, events, special offers, competitions and promotions in person and via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email) or any other form of electronic, emerging, digital or conventional communications channel;
  • providing you with relevant advertising when you use our Websites or those of a third party; and

We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.

Disclosure of personal information to third parties

For the purposes described above, or to operate a Website or deliver a service, personal information may be shared with our group companies, selected service providers and other trusted third parties (and their directors, servants and agents) either in Australia or overseas including in Indonesia and New Zealand. Our group companies, selected service providers and/or other trust third parties may be engaged to provide a variety of functions, such as legal and accounting services, data storage, and providing technical services for our websites. These companies may have access to personal information if needed to perform such functions.

We may also disclose personal information we collect from you:

  • to our related companies, suppliers, consultants, contractors or agents for other purposes directly related to the purpose for which the personal information is collected;
  • where the law requires or authorises us to do so;
  • to others that you have been informed of at the time any personal information is collected from you; and
  • with your consent (express or implied) to others.

Opting in or out procedures

At the point we collect information from you, you may be asked to “opt-in” to consent to us using or disclosing your personal information and to receiving direct marketing materials form us. You have the option to opt-out of receiving information from Village Green Films and this opt-out messaging will appear at the bottom of every promotional email or SMS or other message we send to you. Village Green Films also gives you the option to remove your information from our database of active users. If you no longer wish to take advantage of a Website or to receive any form of direct contact from Village Green Films, whether it is email, newsletters, or other promotional offers or materials, or wish us to delete your personally identifiable information from our database of active users, send us a request marked “Privacy-Urgent” to the contact details contained in this Privacy Policy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Passive Information Collection

As with many commercial websites, we may also collect information which tells us about visitors to our Websites. For example, we may collect information about the date, time and duration of visits and which pages of a Website are most commonly accessed. This information is generally not linked to the identity of visitors, except where a Website is accessed via links in an email we have sent or where we are able to uniquely identify the device or user accessing a Website. By accessing a Website via links in an email we have sent and/or by accessing a Website generally, you consent to the collection of such information where it is personal information.

As you navigate through our Websites, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as Unique Device Identifiers (UDI), cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). In certain circumstances, this information may be considered anonymous information or personal information under the Privacy Act 1988 (Cth). This is dependent on the device used and the method by which an individual connects to the Internet. Your Internet browser automatically transmits to the Website you are browsing some of this anonymous information or personal information, such as the URL of the website you just came from, the Internet Protocol (IP) address, the UDI (if applicable) and the browser version your device is currently using. Our Websites may also collect anonymous information or personal information from your device through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of a Website might not work without cookies and this may limit the services provided by a Website. Cookies and other technical methods may involve the transmission of information either directly to us or to another party authorised by us to collect information on our behalf.

Our Websites may use and combine such passively collected anonymous information or personal information from various third party sources to provide better service to Website visitors and users, customise a Website based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve a Website for your use. We may combine your visitor session information or other information collected through tracking technologies with personally identifiable information from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a Website, you consent to information about you being collected, compiled and used in this way.

Employment Applications

Generally, the type of personal information we collect about applicants is the information included in your application for employment, for example, your name, postal address, telephone number, email address, education details, employment history and other information relating to your work experience.

In considering your application, we may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees.  Subject to your consent, we may also collect sensitive information about you such as information about your health (including any disability), visa or immigration status or any criminal record you may have.

We collect personal information for any one or more of the following purposes:

  • assessing you for a position with us or one of our related entities;
  • assessing whether you are suitable to progress to each stage of the recruitment process for a vacant position;
  • storing your information for future employment opportunities.
  • If you do not provide us with the information we request, we will be unable to do one or more of the above.

We may disclose your information to:

  • referees or previous employers;
  • recruitment agencies or agencies or contractors acting on our behalf;
  • our related entities;
  • law enforcement agencies to verify whether you have a criminal record;
  • educational organisations to the extent necessary to verify your qualifications; and
  • immigration attorney to verify your visa status if you are on a working visa.

If we engage third party contractors to perform services for us which involves handling personal information, we will take reasonable steps to prevent the contractor from using the personal information except for the purpose for which it was supplied.

Third party websites

We may offer links to websites that are operated by third parties.  If you visit one of these linked websites, you should review their privacy and other policies.  We are not responsible for the policies and practices of third parties.

Access and Correction of your Personal Information

You may, at any time, request access and correction to any personal information we hold about you by contacting us (refer to Privacy Queries section below).  If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons.

Customer Confidentiality and Security

Village Green Films has strict processes and procedures in place to maintain confidential customer information.  For more information on these processes and procedures please contact info@Village Green Films.com.au

Privacy Queries

If you have any questions or complaints about how we handle your personal information, please contact our Privacy Officer at:

Village Green Films

11 Kinsale Street, Reservoir 3073 Victoria

Telephone: 0403 185180 (9.00am to 5.00pm, Monday to Friday)

Email: enquiries@villagegreenfilms.com.au

We will consider your question or complaint and respond to you in a reasonable timeframe. If you do not receive a satisfactory response to your query, problem or complaint within 30 days, you may refer your query, problem or complaint to the Office of the Australian Information Commissioner.

This Policy was last updated on June 3rd, 2020.

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